Frequently Asked Questions

How long does it take to deliver an order?

Generally, it takes about 1-3 business days for your order to be processed successfully. The average delivery time is 4-9 business days.

What are the shipping costs?

Shipping is free on every order.

Where is my order?

Most orders arrive within the expected timeframe. However, if your order is delayed and has not arrived within 3 additional business days after the original delivery estimate, please contact us at info@homeytouch.co.uk for assistance.

What payment methods do you accept?

Homeytouch provides secure payment options, including:

• Visa
• Mastercard
• American Express
• Maestro
• Apple Pay / Google Pay
• PayPal

What should I do if my package is damaged?

If your order arrives damaged, please contact our customer support immediately at info@homeytouch.co.uk

• Attach clear photos of the damage to your email.
• Please do not return the item before contacting us.
  This helps us find the best solution for you as quickly as possible.

How can I contact Homeytouch?

For any inquiries, feel free to reach out to us at info@homeytouch.co.uk Our team is happy to assist you!

Boutique Name: Homey Touch
Address: Utrechtseweg 341, Amersfoort, Utrecht, 3818 EL, The Netherlands

E-mail: info@homeytouch.co.uk
Tel: +447426428571

Customer service hours:
Monday to Friday: 9:00 am to 5:00 pm
(GMT) Greenwich Mean Time (London)

We aim to reply your e-mail within 48 hours.